State Farm® Insurance Agent Mike Saum
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
John Fockler
May 19, 2024
"Great customer service with reasonable prices"
Todd Nagel (Nags)
November 22, 2023
"1 of the best insurance agents I've ever dealt with especially after the disaster of dealing with a State Farm agent in GR. I won't mention which Kevin Curtis that was though."
Jill Shea
October 20, 2023
"This State Farm office staff is awesome! Our agent is the best! She works hard to give us the best rate possible."
Julie Williams
August 18, 2023
"Very helpful, friendly staff. Couldn't be happier."
"Thank You Julie, we strive to provide the best customer service possible. We could not be happier with customers like you either. "
Lisa Crosby
August 18, 2023
"The agent my husband had the "joy" of working with was rude & very unpleasant. We(husband and myself) are going to drive to the Newaygo office for any business from now on. We live 5 minutes from the White Cloud office, just to be clear."
"We are saddened to hear you have had an unsatisfactory experience with our office. While any issues regarding out last interactions were unknow to the staff would are always available to address any concerns. As we are a growing agency it is necessary for our team to assist each other in the gathering of information for processing. We strive for a high level of customer service while being able to assist an every grown volume of customers. Please feel free to reach out to the Agents executive assistant if you would like to go over any specific concerns. "
sam milthaler
October 12, 2022
"Policy prices are fair, very understanding on payments and like this company"
Bette Simons
September 6, 2022
"my years with State Farm are between 40-50. 3 states -3 reps:All wonderful, rough & smooth times>ALWAYS THERE, PROMPT, MOST HELPFUL, White Cloud office is my main artery:No complaints-God Bless State Farm for being in my day to day life......"
"Bette, Thank you for your kinds words. Our customers are everything and we are so blessing to include you as one. Thank you again"
Kara Williams
June 9, 2021
"Great service and amazing deals."
Chad Allen
April 7, 2021
"Great staff but pricing is bit expensive."
Jessica Rabbit
March 31, 2021
"Have always gotten excellent service here. Always prompt with responses to my questions and the office staff is very friendly and helpful. Also, the office itself is always clean and welcoming. Have used this company for decades and have no plans to switch."
Jeremy Holst
March 30, 2021
"Can not reach anyone. They jack my insurance up 100 dollars. No one likes to answer the phone."
"We thank you for the opportunity to have met face to face. Insurance rates are respected and held in high regard with meeting each customers individual needs. Phone traffic at times is heavy. No one is forgotten and all calls are returned."
Hans' Pontoons
January 20, 2021
"Have best rate I could find. And anytime I talk to the staff they are nice helpful and make it easy to get things done. They have went above and beyond for me with switching from winter to summer cars and such. Highly recommend anyone to go to them."
Marie Daniels
December 16, 2020
"I've went through them for insurance for many years. I don't have Mike Sam shot but I do have State Farm still. I got s wondrous deal. Full coverage on Chrysler 300 plus 20,000 renters insurance for $124 a month. Try them and see what your quote is!!"
Elizabeth Wolever
November 21, 2020
"Always willing to answer my questions"
Ron Anderson
November 20, 2020
"Does a great job"
John Mccarthy
October 14, 2020
"Had trouble cashing my total loss check because my brother name, who lives in Maryland, was also on the check. I took it to state farm and talked to Mike himself. I asked if State Farm would be returning my vehicle since I couldn't cash the check. He responded with, "you signed the title over and we have the vehicle, so it belongs to state farm now". And when I asked if there was anything they could do to help me(even after his incredibly rude response) he said "that's not state farms problem, how you cash the check is up to you". I've been without a car for three weeks because the tow company they use came and took my car WITHOUT calling me first! And that was his response! I left 2 stars because the workers are actually helpful and nice, when you can get ahold of them. Find a different insurance company. This one is not worth it."
Daniel Vanavery jr
June 30, 2020
"Friendly service"
Alicia LaPonsie
March 13, 2020
"Nice friendly people very Helpful"
Toni Dulin
January 11, 2020
"Wonderful customer service from Austin"
Michael Applegate
November 20, 2019
"I have been going through him for yeara."
Paul Niswonger
October 26, 2019
"Great agency, been with them for years."
Sandra Crebassa
July 29, 2019
"Friendly and helpful"
Rachael Bailor
December 16, 2018
"Experctive"
Diane Buttleman
November 16, 2018
"Nice and very friendly"
Amy Dodge
January 8, 2018
"Just spoke with Jill over the phone and received a quote, she was very knowledgeable, patient, and helpful in answering all my questions. I already love my new State farm office!!!"